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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A popup will appear. It comprises exhaustive info about all the actions that you can carry out on the page in question. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich collection of instructional video clips illustrating how to use our hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glance at our extensive Frequently Asked Questions section, which comprises questions asked by actual users and offers practical solutions. We regulary "revamp" our FAQ section with new articles in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our excellent team of customer service technicians available 24/7 and eager to help you with any problem. Each support ticket you submit will be responded to within sixty minutes (the average ticket response time being just twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 303299

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com